What is quality?


“Quality is never an accident. It is always the result of intelligent effort”.
Quality, simply put, reflects the character of a person, product, or service. Quality can be rated as up to the mark or not up to the mark. There is nothing like good or bad quality. Instead, we set a benchmark for ourselves and regularly measure our work against that benchmark. Therefore, quality is highly dependent on the individual or team that is at work.
“Quality is doing the right thing even when nobody is looking.”
“Quality is not an act. It is a habit.”
Next: When we say `quality work’, what do we mean?
Source for the quotes: Quality Quotes - Brainy Quote
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